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 Toll-Free Support
The Specstream toll-free support center, manned Monday through Friday, 8 AM to 5 PM Eastern Time, provides customers with unlimited access to technical support representatives. While most support issues can be handled online, there are times when you just want to talk to a live person to get the job done.
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Guaranteed Support Resolutions Times
Specstream also boast an industry first. A guaranteed 24-hour or less personal resolution time to ALL support request opened with the Control Maestro™ Trouble Ticket System. If your ticket is not resolved within 24 hours, you will receive a $10.00 credit to your account. Every ticket you open is time stamped to verify our guaranteed resolution time.
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Innovative Support Methods
Specstream' Customer Support Program includes toll-free phone support and 24-hour trouble ticket assistance coupled with industry-leading fully interactive support. Integrated within Control Maestro, our support services include online manuals, online tracking of support requests, a dynamic knowledge base, and screen-cap driven "How to's" to provide online help for answer-seekers 24 hours a day. It is this custom-developed, proprietary software that allows us to offer our " Guaranteed Resolution Times".
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100% Customer Satisfaction Guarantee
Specstream offers a Money Back Guarantee if you are not 100% satisfied with our services. All Specstream plans have month-to-month options so you won't be locked into any contracts, thus ensuring satisfaction is sustained throughout the use of our services. All of our server packages come loaded and competitively priced starting at $5.99 to make sure you are getting the most for your money.
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99% Network Uptime Guarantee
All our equipment is located in a centralized, fault tolerant, redundant, climate controlled cage that connects directly to the heart of the Internet via multiple tier1 connections.
Speed will NEVER be a problem. Our Route Science managed network allow us to automatically reroute traffic away from "Internet Traffic Jams." This means when one part of the Internet slows down your site will not be caught in the bottleneck. Because of this we can offer a 99% Network Uptime Guarantee.
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Unmatched Server Reliability
Specstream provides all of its clients with industry-leading hardware, software and technology. All shared plans are hosted on RAID protected servers to ensure the best available uptime. All servers are limited to no more than 300 web sites. Unlike others who cram 1000s of sites on one server, our servers hosting a small number of domains will have a lower server load, a decrease in disk access time, and an increase in overall speed. All this allows us to meet our 99% Server Uptime Guarantee.
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Scaleable Hosting Solutions
All of Specstream services are scaleable.
This means that you can start out with a basic hosting plan and slowly grow into fully managed solutions. With no upgrade fees and pre built-in scalability, your site can grow as your company grows. No need to move from company to company.
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Experience & Financial Stability
We are privately-owned and were built with no venture capital. All revenue is recycled back into the organization and the fact that we can grow organically, it provides great financial freedom.
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